Term Paper Marketing

IBM Daksh IBM Daksh India is one of the most important business function outsourcing companies in India. It has been playing a significant role in the process transformation and management sections of one of the leading IT firms of the world, IBM since 2004. History IBM Daksh India came into existence as a result of the acquisition of Daksh e-Services by the IBM Corporation in 2004. IBM Daksh India serves as the global destination for managing business processes for all clients of IBM. In India, there are 14 service delivery centers of IBM Daksh India, opening crossways the major cities of New Delhi, Bangalore, Mumbai, Pune, Kolkata, and Chandigarh. There are 2 other global service delivery centers of IBM Daksh India in manilla and Philippines. There are more than 20,000 employees associated with the company. Services offered by the IBM Daksh The aboriginal service of IBM Daksh India is to bequeath business process outsourcing services to clients across the globe. Their main clients are from industries related to insurance, banking, financial services, e-commerce, retail, telecom, technology, travel, and hospitality.

Apart from this, they to a fault offer some value added services like - * incoming customer service * Outbound voice-based services * Telemarketing * Invoice processing * Transaction processing Innovative computer software developed by IBM Daksh In order to provide the beat out services to their fullest satisfaction, IBM Daksh India has developed certain software tools. The use of these softwares would provide world-class performance and improvements in client servicing by the BPO. These software tools have enhanced the growth of the business of the outsourcing firm. around of these software tools are: * Sensei Learning and valuation Tool * public presentation Evaluation Grid * IBM SIMPRO * Reporting Process Automation * SPADE * Advanced Support congregation * Dynamic Roster Change Management System Performance of the IBM Daksh... If you want to get a full essay, order it on our website: Orderessay

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